Q1: What types of outdoor equipment do you manufacture?
We supply picnic bag, insulated lunch and cooler bag, waterproof bag, picnic basket and blanket, camping chair and tent etc. With OEM/ODM services for custom branding and design.
Q2: Can I customize the design and have my logo printed on the products?
We offer full customization – logo printing (screen, heat transfer, embroidery, woven labels), color/material/hardware options, and ODM design based on your specifications
Q3: What is the typical lead time for custom orders?
OEM and ODM lead time: 45-50 days. Actual timelines depend on order complexity, quantity, and seasonal capacity.
Q4: Do you offer design assistance or technical support?
Yes, our in-house R&D team supports product development, material selection, and compliance testing, working with you to meet your market's performance and safety requirements.
Q5: What certifications do your products hold for the US and European markets?
Our products comply with relevant LFGB, FDA, REACH standard, we also hold ISO 9001 BSCI or SMETA certifications where applicable.
Q6: Can you provide test reports and certification documents?
Absolutely! We keep full documentation – test reports and compliance certificates – for all standard products, available upon request and shareable prior to order placement.
Q7: Do you conduct factory audits and quality inspections?
Yes. We implement a three-stage quality control system: incoming material inspection, in-process production checks, and pre-shipment audits. We also welcome third-party inspections (e.g., SGS, BV and others) and factory visits.
Q8: What is your minimum order quantity (MOQ)?
MOQ is 500pcs for all line outdoor collection.
Please contact us with your specific requirements for a tailored quote
Q9: Can I place a trial order with a lower quantity?
Yes. We understand the importance of testing new suppliers and products. We offer sample orders and small-batch trial orders for new clients. Please note that per-unit pricing may be higher for small quantities due to setup costs.
Q10: What is your on-time delivery rate?
We maintain an on-time delivery rate exceeding 95%. Our production planning and logistics teams work diligently to ensure orders are shipped according to schedule.
Q11: What are your standard payment terms?
Our standard payment terms is 30% deposit via T/T to secure raw material procurement and 70% balance against copy documents or L/C at sight.
Q12: Why do you require a deposit?
The deposit covers the cost of raw materials and confirms your commitment to the order. It also protects both parties: you secure production capacity, and we avoid financial exposure if an order is canceled after materials have been purchased.
Q13: Which shipping term and port?
We do FOB terms and Xiamen port
Q14: Can I request a sample before placing a bulk order?
Yes. We strongly encourage sampling before bulk production. Samples allow you to verify quality, materials, and workmanship firsthand.
Q15: Is there a sample charge?
yes, we charge double the unit price for samples, but we'll refund that amount in full once you confirm your bulk order.
Q16: How long does it take to receive a sample?
Standard samples are usually ready within 7–10 days. Custom samples may take 10–15 days depending on complexity.
Q17: What is your warranty policy?
We offer a standard warranty against manufacturing defects. The warranty period varies by product category — typically 6 to 12 months from the date of shipment. Please refer to our specific warranty terms for each product line.
Q18: How do you handle defective or non-compliant products?
If products are found to be defective or non-compliant with agreed specifications, we will work with you to resolve the issue — whether through replacement, rework, or credit. Our QC team conducts thorough pre-shipment inspections to minimize such risks.
Q19: Do you offer ongoing technical support after the sale?
Yes. We provide ongoing support for product questions, reordering, and any technical issues that may arise. Our goal is to build long-term partnerships with our B2B clients.
